FAQs

1. What is AuraMart?

AuraMart is an online shopping destination offering trendy, high-quality products at affordable prices. We source directly from trusted suppliers to bring you the best deals without compromising on quality.

2. Do you ship worldwide?

Yes! 🌍 We ship to most countries worldwide. Shipping times may vary depending on your location.

3. How long does delivery take?

  • Standard Shipping: 7–15 business days (varies by region)

  • Express Shipping (if available): 3–7 business days

You’ll receive a tracking number as soon as your order is shipped.

4. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking link. Simply click the link to see your order’s status.

5. What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment gateways to ensure safe transactions.

6. What is your return policy?

We offer a 30-day return policy on most products. Items must be unused, in original packaging, and returned within 30 days of delivery. Please contact us at support@auramart.com before sending anything back.

7. What if I receive a damaged or wrong item?

We sincerely apologize!  If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at support@auramart.com with pictures, and we’ll arrange a replacement or refund.

8. Do you offer exchanges?

Yes, we do! If you need a different size or color, simply contact us, and we’ll guide you through the exchange process.

9. Are my payments secure?

Absolutely ✔ All transactions are processed through secure, encrypted payment gateways. Your information is safe with us.

10. How can I contact customer support?

You can reach us at:
📧 support@auramart.com
📱 Live Chat (available during business hours)

Our team will be happy to help you!